Hier die Return Policy für CovoHair mit info@covohair.com:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
VELORA HOLDINGS LIMITED operates this store and handles all returns and refunds.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@covohair.com. Returns must be sent to our designated return address:
VELORA HOLDINGS LIMITED
FLAT 2304, 23/F HO KING COMMERCIAL CENTRE
2-16 FA YUEN STREET
MONG KOK
HONG KONG
Return Shipping Costs
If the return is due to the customer (e.g. change of mind, wrong size, or no longer wanted), the customer is responsible for the return shipping costs.
If the return is due to our error (e.g. defective, damaged, or incorrect item), we will cover the return shipping costs.
Refunds will only be issued after the returned item has been received and inspected.
You can always contact us for any return question at info@covohair.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Customers are responsible for return shipping costs.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@covohair.com.
Order Cancellation
Orders can be cancelled within 24 hours after being placed, as long as the order has not yet been processed or shipped.
If you wish to cancel your order, please contact us as soon as possible at info@covohair.com.
If the order has already been processed or shipped, it can no longer be cancelled and must go through the standard return process.