Shipping Policy
Welcome to COVOHAIR.
COVOHAIR is operated by VELORA HOLDINGS LIMITED, a company registered in Hong Kong, with its registered address at FLAT 2304, 23/F HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG.
We are committed to making sure your order arrives safely and as quickly as possible.
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
We ship internationally. Shipping times may vary depending on the destination country.
Estimated delivery time:
- Standard Shipping: 5-10 business days
- Processing Time: 1–2 business days
Please note that during busy periods, holidays, or special promotions, shipping times may be slightly delayed.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
We may occasionally offer free shipping promotions on selected orders.
Customers are responsible for any customs duties, import taxes, or additional fees required by their country.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package.
Incorrect Address Information
Please make sure your shipping address is correct before placing your order.
COVOHAIR is not responsible for packages shipped to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package is delayed, lost, or arrives damaged, please contact us at our customer support email and we will do our best to assist you.
We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Shipping Method
We use reliable international shipping carriers such as YunExpress, 4PX, DHL, or equivalent logistics providers depending on the destination.
Contact
If you have any questions about shipping, please contact us at:
VELORA HOLDINGS LIMITED
Email: info@covohair.com
Address: FLAT 2304, 23/F HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG